Refund & return
policy.
At Clothix Pack, we take pride in providing high-quality ready-to-wear technical citywear. This Refund & Return Policy explains when returns, exchanges, and refunds are accepted for purchases made through clothixpack.com.
By placing an order with Clothix Pack, you agree to the terms below.
3-day request window
Customers may request a return or exchange within 3 calendar days of receiving their order.
Condition approval
Returned items must be unworn, unused, unwashed, in original condition, and complete with tags, labels, packaging, and accessories.
Final-sale exclusions
Sale, clearance, promotional, customized, personalized, limited-edition, gift-card, and marked final-sale items are excluded unless defective.
Inspection before refund
Once we receive and inspect your returned item, we will notify you whether your return is approved or declined.
Return eligibility.
Customers may request a return or exchange within 3 calendar days of receiving their order.
To qualify for a return, the item must be:
- Unworn, unused, and unwashed.
- In original condition.
- With all original tags, labels, packaging, and accessories attached.
- Free from stains, odours, damage, pet hair, makeup marks, or alterations.
- Accompanied by proof of purchase or order confirmation.
Returns requested after 14 days may be refused.
Items that cannot be returned.
For hygiene, inventory, and business protection reasons, the following items are final sale and are not eligible for refund or exchange unless defective:
- Sale, clearance, promotional, or discounted items.
- Limited-edition drops.
- Customized, altered, or personalized items.
- Gift cards.
- Items marked "Final Sale".
- Worn, washed, damaged, or tag-removed products.
When another size may be available.
We understand that sizing can vary by product. If you ordered the wrong size, we may offer an exchange where stock is available.
Size exchanges are subject to:
- Product availability.
- Item condition approval.
- Customer returning the original item first.
- One exchange per item.
If the requested size is unavailable, we may offer store credit at our discretion.
Inspection before approval.
Once we receive and inspect your returned item, we will notify you whether your return is approved or declined.
Refunds, exchanges, or store credit are not processed until the returned item has been received and approved. Return shipping instructions must be confirmed in writing before a customer sends any item back.
Reach support.
Email: sales@clothixpack.com
Return address: Issued only after written approval — do not ship anything without a return reference number.
Working hours: Monday-Friday. Replies are usually sent within one business day.
For pre-purchase fit help, please use Fit Consultation. Import duties, VAT, brokerage, taxes, and local customs charges are customer-side charges unless checkout explicitly states otherwise.